History

From 1940, Blue Cross and Blue Shield of New Mexico has been a healthcare leader in providing coverage for many New Mexico residents.

About 60 years after its founding, BCBS of New Mexico was purchased by the Health Care Service Corporation, an independent representative from the Blue Cross and Blue Shield Association. Now, as a subsidiary of HCSC, Blue Cross and Blue Shield of New Mexico continues to offer health insurance under its brand.

With about 300,000 members across the state, comprehensive coverage, like BCBS of New Mexico supplement plans, remains simple and available.

Contact Info

BCBS of New Mexico’s headquarters is located at 5701 Balloon Fiesta Parkway NE, Albuquerque, New Mexico 87113.

To contact by mail, a P.O. box is used instead at:

Blue Cross and Blue Shield of New Mexico

P.O. Box 27630

Albuquerque, New Mexico 87125-7630

The general phone number for Blue Cross Blue Shield of New Mexico is listed as (505) 291-3500. For BCBS of New Mexico supplement plans, a toll-free customer service phone line is provided at (800) 432-0750. 

Already a member? Call (800) 307-8144 to speak to a supplement specialist about your current plan.

What Makes the Company Special?

To understand what makes Blue Cross and Blue Shield of New Mexico so unique, you need to know what benefits they give to help manage your care. 

So, let’s take a look at some of the following resources that become available to you once enrolled:

  • If needed, the BlueCard Worldwide Program lets you locate a doctor world-wide through the Blue Cross and Blue Shield Global Core.
  • The Blue365 Member Discount Program lists discounts for products and services which may not be on your plan. This allows you to save money on dental, vision, hearing, and fitness goods.
  • The Safe Beginnings Program gives a 15% discount when ordering child- and baby-care goods from the Safe Beginnings shop.
  • Blue Access for Members provides a simple, secure website for you to review your coverage, all from the comfort of your personal device.

Remember – Blue Cross and Blue Shield of New Mexico sees you as more than just a member of their coverage. After all, you’re an individual with your own situation and needs. 

By keeping that in mind, you can count on BCBS of New Mexico to continue supplying tools to keep your coverage cheap and simple.

Other Products

Along with their BCBS of New Mexico Medicare supplement plans, Blue Cross and Blue Shield of New Mexico provides some other insurance plan options for different needs.

Like supplement plans, some options need you to have Medicare like:

  • BCBS of New Mexico Medicare Advantage Plans (Part C)
  • BCBS of New Mexico Stand-Alone Prescription Drug Plans (Part D)

Other plan options are more general and apply to much more than seniors:

  • Dental Plans
  • General Health Plans for Individuals and Families

List of States They Sell In

Being a state-specific provider, Blue Cross and Blue Shield of New Mexico only sells its available plan options in New Mexico.

Plans They Sell

Of the 11 total types of Medicare supplement plans, Blue Cross and Blue Shield of New Mexico offers 5. 

This selection provides plans with both basic or comprehensive benefits, at varying costs:

  • Medigap Plan A
  • Medigap Plan B
  • Medigap Plan F
  • High Deductible Medigap Plan F
  • Medigap Plan N

Ratings and Review

Though unaccredited with the Better Business Bureau, Blue Cross and Blue Shield of New Mexico was awarded a C+ score by the BBB on their ability to interact with members.

This also weighs how often BCBS of New Mexico resolves complaints and follows up on issues.

Of 2 total complaints placed against the company’s headquarters on the BBB website, Blue Cross and Blue Shield of New Mexico did not respond to one (but had solved the other.)

Blue Cross and Blue Shield of New Mexico’s licenser company, the Health Care Service Corporation (HCSC,) has received many “A” ratings on its capable financial stability from the likes of A.M. Best, Standard & Poors, and Moody’s. This grade gives a positive outlook towards the stability of your supplement plan and BCBS of New Mexico as a whole.

Complaints

Like most other competitive insurance companies, Blue Cross and Blue Shield of New Mexico has gotten a few complaints from outlying member experiences.

And even though most of these complaints result from confusion or misplaced information, it’s still important to know their context for yourself.

So, what are some notable issues reported about BCBS of New Mexico?

  • Of 2 complaints filed with the Better Business Bureau, one has remained unresolved. The issue in question deals with the member having to use their Blue Cross and Blue Shield coverage after an auto accident, visiting an out-of-network doctor they thought was in-network. 

You can see the member’s error, but if you have a BCBS of New Mexico Medicare supplement plan, network restrictions will not be an issue to you. 

  • Another few complaints report a reoccurring issue. These complaints state that the customer service provided by BCBS of New Mexico is friendly but is not as helpful as needed.

Remember – Blue Cross and Blue Shield of New Mexico is a large company that has employees servicing many plan types.

It takes time and patience for the company to understand how to best handle your unique situation, so you may have to wait longer to receive all your information.

Resources

https://www.bcbsnm.com/medicare/blue-cross-medicare-options/med-supp-options
https://www.bcbsnm.com/about/whoweare.htm
https://www.bcbsnm.com/contact-us
https://www.bbb.org/us/nm/albuquerque/profile/medical-plans/blue-cross-blue-shield-of-new-mexico-0806-10065
http://www.hcsc.com/who-we-are/financial-strength
https://www.bbb.org/us/nm/albuquerque/profile/medical-plans/blue-cross-blue-shield-of-new-mexico-0806-10065/complaints